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Momentum-AIHelp Centre

Getting help

One rule: never stay stuck for more than a few minutes. Stuck is where momentum goes to die, and it’s always unnecessary, because help is genuinely close. There is no silly question — there are only leaks left unfixed.

Before you contact us

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Two quick checks solve most problems on the spot:

  1. Search this help centre. There’s a guide for every feature, right down to the fiddly stuff like the domain records — and the search box is faster than scrolling. For how-do-I questions, this is usually the quickest answer.
  2. Re-run the relevant setup checks. If something has stopped behaving — messages not arriving, the AI not replying — the cause is very often a connection rather than a fault. Run the three channel tests again, and confirm your account settings (especially the time zone) still say what you think they say.

Contact support

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If the checks above don’t crack it, come to us.

Submit a support request →

Tell the form what’s happening and it goes straight to a real person — someone who knows the platform and, more to the point, knows how businesses like yours use it. The moment you submit, you’ll get a confirmation email with a reference on it, so you know it landed. We’ll come back to you usually within one working day, often much faster.

Something behaving oddly, something you want to set up but can’t see how, or the honest classic — “I clicked something and now it looks weird” — all fair game.

Prefer email? support@momentum-ai.co.uk reaches the same team — though the form gets you a reference and usually a faster answer, because it asks for the details we’d otherwise have to email you for.

What to put in your request

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The more of this you give us up front, the faster the fix comes back:

  • What you were doing — the feature you were in and the steps you took.
  • What you expected to happen.
  • What actually happened — including any error message, word for word.
  • A screenshot — the form has an upload for exactly this. One clear screenshot often saves three rounds of messages.

Guides worth bookmarking

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The pages people come back to most:

Keep it moving.