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Momentum-AIHelp Centre

Meet your AI team

Momentum-AI’s AI team is six features that work together to make sure every enquiry gets answered, followed up and booked — even when you’re with a customer, driving, or asleep. Here’s each member, what it does, and where to find its setup guide.

The six members

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Missed-Call Text-Back

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Someone rings while you’re busy, and before they’ve put the phone down they’ve got a text from you with a way to book. It needs almost no setup and starts working the moment it’s on — which is why it’s first on the first-week game plan.

→ Set up Missed-Call Text-Back

Conversation AI

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Your round-the-clock receptionist for written messages. It works your Instagram DMs, texts, web chat and Facebook messages, trained on your business — your prices, your services, your opening hours, your tone.

→ Train your Conversation AI

Voice AI

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This one answers the actual phone. Opening hours, prices, directions — and it takes the caller’s details for anything it can’t handle, so you can ring back with the full context in front of you.

→ Set up Voice AI

AI Booking

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The piece that turns any conversation into an appointment in your calendar, with confirmations and reminders that protect your show-up rate.

→ Switch on AI Booking

Content AI

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Emails, texts, social posts and review replies, drafted in your voice in seconds. You approve; it does the typing.

→ Use Content AI

Reviews AI

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Asks your happy customers for Google reviews automatically, and drafts your responses — to the good ones and the bad ones.

→ Set up Reviews AI

Before any of them can work

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The AI team is only as good as its setup. Two things have to be true first:

  1. Your channels are connected. The AI can’t answer an Instagram message it can’t see. Work through Connect your channels before switching anything on.
  2. The AI has accurate answers. Prices, services, hours, policies — whatever you teach it is what it tells your customers. The Conversation AI guide covers how to train it properly.